Refund policy

Return & Refund Policy

Our goal is to provide a fair, transparent, and customer-focused experience. This policy explains when refunds may be requested and how they are processed.

30-Day Refund Window

Customers may request a refund within 30 calendar days from the date of purchase.

Refund requests submitted after the 30-day period may not be eligible for review.

No Restocking Fees

TurboAccountant does not charge restocking fees, processing fees, or administrative fees for approved refunds.

No Return Shipping Costs

Since our products are delivered electronically, there are no return shipping costs associated with approved refund requests.

Transparent Review Process

Every refund request is reviewed individually to ensure a fair outcome for both the customer and our business.

Eligible Refund Situations

Refund requests may be considered in situations including:

  • The purchased license key was not delivered within the stated delivery timeframe.
  • The customer received incorrect license information.
  • The software license cannot be activated due to a verified issue with the provided key.
  • The customer was charged incorrectly.
  • Other circumstances reviewed and approved by our support team.

Non-Eligible Refund Situations

Refund requests may not be approved in situations including:

  • The customer purchased the wrong product after successful delivery.
  • The customer fails to meet the software publisher's system requirements.
  • The customer no longer wishes to use the software after successful delivery and activation.
  • The customer provides incorrect information during checkout.
  • Evidence of abuse, fraud, or misuse is identified.

If additional information is required to review a request, our support team may contact the customer before a final decision is made.

How Refunds Are Issued

Approved refunds are issued to the original payment method used during checkout whenever possible.

Customers will not be charged additional fees for receiving an approved refund.

Refund Processing Time

Once a refund request has been approved, refunds are typically processed within 5–7 business days.

Depending on the customer's financial institution or payment provider, additional time may be required before the funds appear in the account.

How to Request a Refund

To request a refund, please contact our support team with your order number and a description of the issue.

We aim to review all requests promptly and provide a clear response as quickly as possible.

Contact Information

TurboAccountant
6068 Clay Spur Court
Centreville, VA 20121
United States

Email: support@turboaccountant.com
Phone: +1 (703) 986-5201

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)
Saturday: 10:00 AM – 4:00 PM (Eastern Time)
Sunday: Closed